To: The Manager of Gym Masyarakat
Re: A Little Suggestion For Improvement
I have been a member of your gym for two months. Although I appreciate you offering members like me a nice environment to workout and lead a healthier lifestyle, I feel there has been some rather frustrating issues plaguing the operations of your gym that’s overlooked.
For your convenience, I’ve summarised those issues below.
1. The gym attendants in general are helpful. However one in particular stood out like a sore thumb. For some reason, the vocabulary of that attendant in question seems limited only to two phrases – “No” and “Don’t know.” I don’t even need to ask anything because I know her answer will be definitely be something negative.
My issue with her started even before I joined this gym.
Kenny: “Hi. I submitted my gym membership application 3 weeks ago and I still haven’t heard from you. Do you know what happened to it?”
Blur Staff: “I don’t know.”
“Okayyy then… is it possible that I speak to your manager?”
“No. She’s not here.”
“When would she be in?”
“Then what am I supposed to do?”
“Alright… I’ll leave my card with you. Please ask her to give me a ring when she gets this.”
Rather predictably, I never receive any follow up. Its only after I made a second trip to the gym that I got your number from a different gym attendant.
2. Every now and then there is this one big group of smokers (some of whom are the gym attendants themselves) gathering at the entrance of the gym fagging happily whilst the front door is wide open.
All the smoke generated from them inevitably spread into the gym, polluting the lungs of everyone else inside. I don’t know about you, but the last thing I want when I’m puffing heavily on the threadmill is to choke on second hand smoke.
3. I’m ok with the gym closing on public holidays, but I am NOT OK with is the gym closing without giving its members any prior notice. The most recent example was over the Gawai Holidays. We were given notice that the gym will be closed on Wednesday, Thursday and Saturday. We were NOT given notice that it will be closed on Friday. So while your gym attendants were off enjoying their 5-day break, the bunch of us were met with a locked door on the Friday when we expected it to open.
4. The advertised closing time for Gym Masyarakat is 9:00pm on weekdays. Not 8:45pm, not 8:50pm, but 9:00pm. Therefore I do not understand why the lights are off, music are off and the aircond shut down even before the clock hits 9:00pm. I certainly do NOT appreciate having the lights turned off on me when I’m halfway lifting weights. It is RUDE.
5. If there are times when the gym needs to close at 8:30pm, let us know EARLIER. Don’t turn off the lights in the middle of our workout unexpectedly just to chase us away so you can have an early night. It is RUDE.
6. And on that note, may I remind you that your clock in the gym is actually set ten minutes too early.
There are no reasons why these problems should arise, apart from the lazy sloth-like attitude some members of your staff adopt. I’m sure you’ll agree with me that it doesn’t take much effort at all to put up advanced notices, close the gym on schedule, or for that attendant to smile and learn new words like “Yes, how may I help you?”, does it?
Well, I thank you for taking time to read this letter and I do hope that you also take time to rectify these problems. It doesn’t cost money, but it will be for the benefit of your gym and its members.
Have a nice day.
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